Shipping Policy

Destinations and carriers

Curling delivers only to the countries available at checkout. Colissimo is offered in France, Belgium, Monaco and the other EU countries we serve. DHL Express is available depending on the destination and is the carrier for our currently supported international destinations outside the EU.

Shipping charges and free delivery

Standard Colissimo delivery is free in France, Belgium and Monaco, with no minimum purchase. For other destinations, shipping charges and free delivery thresholds depend on the country. Please see our delivery rates and conditions. Shipping is confirmed at checkout in your order currency after you enter your delivery address.

For delivery to the United States, DHL Express costs USD 35 and is free on orders of USD 500 or more after discounts, excluding shipping. An optional express service may still carry a charge when standard delivery is free. Free delivery thresholds are based on the value of the items after discounts.

Customs duties and taxes

When DHL delivery with duties and taxes included is expressly offered and confirmed for your order, Curling covers the customs duties, import taxes and customs clearance charges included in that offer. You should not be asked to pay them again on delivery. If the carrier requests payment, contact hello@curling.fr before paying.

This offer is limited to these 17 destinations: Andorra, Saudi Arabia, Australia, Canada, the United Arab Emirates, the United States, Hong Kong, Iceland, Israel, Japan, Macao, Montenegro, Norway, Qatar, the United Kingdom, Singapore and Switzerland. It does not automatically extend to other countries or territories. Any currency conversion charges or fees charged by your bank are separate.

Delivery times and tracking

The delivery times stated when you order depend on the destination, the service selected and any customs formalities. The link in your shipping confirmation lets you track your parcel with the relevant carrier, Colissimo or DHL. International delivery estimates do not guarantee customs clearance times.

Receiving your order and returns

If your parcel is damaged, an item is missing or you experience a delivery problem, please contact our customer service team promptly with your order number. This does not limit your statutory rights. For returns, exchanges, return shipping charges and refunds, please see our returns and refunds policy.